Terms and Conditions 

Welcome to Levana. These Terms and Conditions govern your use of our website and services. By accessing or purchasing from Levana, you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using our website.

1. General Information

Levana is an online store operating in the Kingdom of Saudi Arabia, specializing in the sale of desserts, sweets, baked goods, and related food products. These Terms apply to all visitors, users, and customers of the website.

2. Eligibility

By placing an order through our website, you confirm that:

• You are at least 18 years old or have the consent of a legal guardian.
• The information you provide is accurate and complete.
• You are legally capable of entering into binding agreements.

3. Products and Availability

• All products displayed on our website are subject to availability.
• We reserve the right to limit quantities or discontinue products at any time without prior notice.
• Product images are for illustrative purposes only and may vary slightly from the final delivered item.
• As our products are handmade and food-related, slight variations in appearance, size, decoration, or packaging may occur.

4. Pricing

• All prices are displayed in Saudi Riyal () unless otherwise stated.
• Prices may change without prior notice.
• Applicable taxes, fees, and delivery charges will be displayed during checkout.
• Levana reserves the right to correct pricing errors and cancel affected orders if necessary.

5. Orders

• Orders are subject to acceptance and confirmation.
• An order confirmation email or message does not guarantee acceptance of the order.
• We reserve the right to refuse or cancel any order due to product unavailability, payment issues, suspected fraud, or incorrect information.

6. Payment

We accept approved payment methods available on our website, including:

• Credit and debit cards.
• Digital wallets and electronic payment methods.
• Other approved payment options displayed at checkout.

All payments must be successfully completed before order processing begins.

7. Delivery and Shipping

• Delivery times are estimates and may vary due to operational, weather, or logistical circumstances.
• Customers are responsible for providing accurate delivery information.
• Levana is not liable for delays caused by incorrect addresses or recipient unavailability.
• Risk and ownership of products transfer to the customer upon delivery.

8. Food Safety and Storage

• Customers should follow any storage, refrigeration, and consumption instructions provided with the products.
• Levana is not responsible for product quality issues resulting from improper storage after delivery.
• Products should be consumed within the recommended period stated on packaging when applicable.

9. Cancellation Policy

• Orders may only be cancelled before preparation or processing begins.
• Customized, made-to-order, or special event orders may not be eligible for cancellation.
• Approved cancellations will be refunded according to the original payment method and applicable policies.

10. Refund and Return Policy

Due to the nature of food and perishable products:

• Returns are generally not accepted after delivery.
• Refunds or replacements may be considered if the product arrives damaged, spoiled, incorrect, or significantly different from the order.
• Claims must be submitted within 24 hours of delivery with supporting photographs and order details.
• Levana reserves the right to evaluate each claim individually.

11. Allergens and Ingredients

• Products may contain or come into contact with allergens including nuts, dairy, eggs, gluten, soy, and other ingredients.
• Customers are responsible for reviewing product descriptions and ingredient information before purchasing.
• Levana is not liable for allergic reactions resulting from consumption of its products.

12. Promotions and Discounts

• Promotional offers are valid only during the specified period.
• Discounts cannot be exchanged for cash.
• Levana reserves the right to modify or terminate promotions at any time.

13. Customer Conduct

Customers agree not to:

• Use the website for unlawful purposes.
• Provide false information.
• Interfere with website security or functionality.
• Engage in fraudulent transactions.

14. Intellectual Property

All content on the website, including text, logos, images, graphics, product descriptions, and designs, is the property of Levana and protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

15. Privacy

Customer information is collected and processed in accordance with our Privacy Policy. By using our website, you consent to such collection and use of information.

16. Limitation of Liability

To the fullest extent permitted by law:

• Levana shall not be liable for indirect, incidental, or consequential damages arising from website use or product purchases.
• Our total liability shall not exceed the amount paid for the relevant order.

17. Force Majeure

Levana shall not be held responsible for delays or failures caused by events beyond reasonable control, including natural disasters, governmental actions, technical failures, pandemics, labor disputes, or transportation disruptions.

18. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws and regulations of the Kingdom of Saudi Arabia.

19. Amendments

Levana reserves the right to modify these Terms and Conditions at any time. Updated versions will be posted on the website and become effective immediately upon publication.

20. Contact Us

For any questions regarding these Terms and Conditions, customers may contact Levana through the contact information provided on the website.